LEGAL
Last Updated: April 14th, 2026
Silks Investments Ltd is committed to protecting your privacy and handling your personal data in full compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This policy explains how we collect, use, and safeguard your information.
Silks Investments Ltd ("we," "our," "us") operates the Silks Investments mobile application ("the App"). We are committed to protecting your privacy and handling your personal data in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
This policy explains how we collect, use, and safeguard information when you use our app and related services.
When using our app, we may collect the following types of information:
Full name
Email address
Phone number
Date of birth
Property reservations & favourites
Device type & app usage statistics
We may also collect limited technical data such as device type, app version, and usage statistics to improve performance.
Your information is used to:
We do not sell or share your data with third parties for marketing purposes.
We collect and process data on the following lawful bases:
To provide app services you've requested and fulfill our obligations to you as a user.
To improve user experience, maintain app security, and operate our services effectively.
We take care to partner only with trusted, compliant service providers. Here's how your data is handled:
All payment transactions are securely processed by Stripe. We do not store or access your card details at any point.
User profile and app data are securely stored in Supabase, hosted in the EU region, and fully GDPR-compliant.
Authentication is managed through Firebase, a GDPR-compliant service. We may share limited information with service providers only when necessary to operate or secure the app.
We use appropriate technical and organisational measures to protect your data against unauthorised access or loss. Our security practices include:
Under GDPR, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request that inaccurate or incomplete data be corrected.
Request that your personal data be deleted ("right to be forgotten").
Withdraw your consent to data processing at any time.
Request a portable copy of your data in a machine-readable format.
Raise a complaint with the UK Information Commissioner's Office (ICO).
You can manage or delete your information directly within the app or by contacting us using the details below.
We retain user information only as long as necessary to provide services or comply with legal obligations.
If you delete your account, your personal data will be permanently removed within a reasonable timeframe.
Your data may be transferred or stored outside the UK or EU — for example, on Firebase servers. Where such transfers occur, we ensure that adequate data protection measures are in place to safeguard your information in accordance with applicable law.
The app is intended for users aged 18 and over. We do not knowingly collect personal data from anyone under this age.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website and within the app.
Please check this page periodically for updates. Continued use of our app following any changes constitutes your acceptance of the revised policy.
If you have questions, requests, or concerns about this Privacy Policy or how your data is handled, please get in touch:
